Redoor Guardianship Emergency Procedure

Terms & Conditions
Redoor Guardianship Emergency Procedure


The safety of our students is our main priority. Redoor Education acknowledges that there may be situations out of their control that require planning for. This plan outlines what Redoor Education will do in the event of an emergency.

Emergency Procedure

Dealing with an emergency

It is important that staff who receive an emergency call keep calm and remember to note all of the information provided. You may need to provide reassurance and support to the informant as they may be upset, suffering from shock or may panic.

  • Ascertain out what has happened, gathering as much information as you can;
  • Discuss with the informant what action needs to be taken and by whom;
  • Keep a written record of the information and of any actions taken.
  • The Director Tina Qi and Jollie Zhao should be informed immediately about the situation.

Specific scenarios

Please note that specific scenarios may require a bespoke plan that will include further details on how we will handle the issue. Where this is the case Redoor Education will circulate the plan with all relevant parties.

Cancelled Flights

When a student’s flight is cancelled in the UK Redoor Education will arrange for suitable care. If necessary, students will be accommodated in an emergency homestay until it is possible to travel. Where a student is waiting at an airport without a member of our staff, students are required to contact Redoor Education as soon as they are aware that their flights have been cancelled. Parents will be kept fully informed of the situation. Redoor Education will liaise with the airline and parents to re-arrange the flights.

Pandemic/ Contagious Outbreak

Pandemics can cause major disruption to travel and schooling. It is important in such events to take advice from the government, Public Health England and the World Health Organisation. AEGIS provides guidance for members to follow. This is regularly updated as a situation develops. Usually, in a pandemic it is important to restrict movement so as not to spread the disease further. That means boarding school students would usually remain at school. In the event of a pandemic Redoor Education may not be able to offer homestay accommodation as this could place students, homestay families and the wider community at risk. Redoor Education will work with parents to find flights to home countries where required. Redoor Education will work with schools to meet students’ needs during a pandemic. This could be by helping to support students to learn remotely as directed by the school. Redoor Education will work with parents and schools to find suitable quarantine accommodation for students where required.

Serious injury or death of a student

Serious injury or death of a student is distressing for all concerned. Redoor Education will:

  • Liaise with medical staff and police
  • Keep parents informed
  • Help parents arrange flights
  • Handle any media enquiries
  • Liaise with schools and any other external agencies (such as LSP) where required
  • If required, assist parents with rehabilitation and flights home
  • If required, assist parents with funeral arrangements

Terrorist incident

Schools will have their own lockdown procedures to ensure the safety of students in the event of a terror attack. In the event of a terror attack taking place in the UK when a student is staying at a homestay, Redoor Education will follow the guidance provided by the UK government and the police. Unless instructed otherwise, students will be asked to remain in the homestay and not to go out unaccompanied by their homestay. In such a situation Redoor Education will assess the risks and act accordingly.


In the event of a fire at a homestay, after dealing with the emergency by calling the fire brigade, the homestay is expected to inform Redoor Education Students will be moved to a different homestay until the accommodation is refurbished. Redoor Education will visit the homestay to check the suitability of accommodation before any students return.

School closures

There are many reasons why a school may close. These could be temporary, such as due to weather or a staff shortage or permanent, for example due to bankruptcy. Unless closure is due to a contagious disease (see pandemic guidance above), Redoor Education will provide accommodation for students with their homestays*.

Emergency Homestay Accommodation

Please note that emergency homestay placements may not necessarily be with the students’ usual homestay, but will be with one of our vetted homestays who provide high levels of care. These homestays may be a greater distance from the school. Wherever possible we will place students with their usual homestay.

Emergency Contact Details- Guardian Organisation staff

OrganisationContact detailsComments
Redoor EducationTina Qi 07540186132
Redoor EducationJollie Zhao 07961897880

Contact Details- other organisations

OrganisationContact details
PoliceTel: 999 (24 hour)
Tel: 101 (24 hour, non-emergency number)
Fire & Rescue serviceTel: 999 (24 hour)
Ambulance serviceTel: 999 (24 hour)
National Health ServiceTel: 111 (24 hour)
AEGISTel: 01453 821 293
Foreign & Commonwealth OfficeTel: 0207 008 1500 (24 hour, consular assistance)
Environment AgencyTel: 0345 988 1188 (24 hour Floodline)
Met OfficeTel: 0370 900 0100 (24 hour, weather desk)
Health and Safety ExecutiveIncident Contact Centre: 0345 300 9923  (Monday to Friday 8.30am until 5pm)
Out of hours duty officer (24 hour): 0151 922 9235
Public Health
Main Switchboard: 020 7654 8000
World Health Organisation
Insurance  +44(0)190527775
Local Safeguarding PartnershipBromley Safeguarding Children Partnership 02084617309

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