Terms & Conditions

The Redoor team adheres to the concept of dedication, attention to detail, and excellent service, and provides outstanding abroad services and guardianship services for students, schools, parents and partners.

Comments and Complaints Procedures

Our Redoor Guardianship aims to provide a safe, stimulating and caring environment where children, young person and their families feel welcome and valued. We believe in working together with parents to ensure their children’s needs are identified and met.

Absent or Missing Student Policy and Procedure

Redoor Guardianship is committed to the well-being and safety of all our students and ensuring that their whereabouts are known at all times. The purpose of the policy is to assist in the location of the student by the safest and fastest means possible.

Redoor Guardianship Emergency Procedure

The safety of our students is our main priority. Redoor Guardianship acknowledges that there may be situations out of their control that require planning for. This plan outlines what Redoor Guardianship will do in the event of an emergency.

Child Protection and Safeguarding Policy

All children and young people will have the same protection regardless of age, disability, gender, racial heritage, religious belief, sexual orientation or identity.
This Child Protection and Safeguarding Policy applies to all staff, including, local guardians, drivers, host families, volunteers and sessional workers, or anyone working on behalf of this company.

Students Behaviour Policy

Redoor Guardianship Ltd aims to ensure that all students behave well. The company expects positive and responsible behaviour at all times. We will not tolerate behaviour that is considered to be inappropriate, discriminatory, anti-social or criminal by any student.

Redoor Guardianship Anti-Bullying (including Cyber-Bullying) Policy

The purpose of this policy is:
• to help prevent bullying from happening to students in our care
• to make sure bullying is stopped as soon as possible if it does happen and that those involved receive the support they need
• to provide information to all staff, homestays, volunteers, students and their parents about what we should all do to prevent and deal with bullying.

Redoor Guardianship Anti-Radicalisation Policy

Redoor recognise the importance of making all individuals aware of the Prevent Strand of the national Contest strategy, the policy and procedure to follow if they identify any concerns in relation to radicalisation and extremism, and how we can work with partners to protect children from this form of child abuse.

Data Protection & Privacy Policy

The Data Protection Act 2018 protects individuals from the consequences of improperly obtained or processed information. It sets standards for the handling of personal data and establishes the right of individuals to have access to certain data. To comply with the law, information must be collected fairly, stored safely and not disclosed to any other person unlawfully. In order to do this, Redoor Guardianship must comply with all statutory requirements of The Data Protection Act 2018 (“the Act”) by taking all reasonable steps to ensure you aware of your responsibilities under the Act.

Whistle Blowing Policy

1. Purpose
All companies face the risk of things going wrong; to help prevent this Redoor Guardianship seeks to promote a culture of openness.